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The Shands Experience
At Shands HealthCare, our top priority is to provide excellent patient care and customer service. We want each patient and visitor to have the very best experience while they are part of our healthcare system. It all starts with our employees, medical staff and volunteers. We encourage each person who represents Shands to be a committed, connected and engaged member of our organization. Each of us is accountable for making a difference in other people’s experiences at Shands. We have an internal program called “BEST: Building Excellent Service Together.” All our systemwide goals are organized under Five Pillars of Excellence:
Employees lead and serve on BEST teams that focus on continually improving our results in key areas such as patient satisfaction, patient safety, communication, physician engagement, service recovery, employee reward and recognition, and employee retention and recruitment. |
About Us:OverviewQuick Facts and DataMission & ValuesAchievements & HistoryAbout Shands.org |
