BEST Initiatives
“BEST: Building Excellent Service Together” is a system-wide, employee and customer focused program tthroughout Shands HealthCare.
The BEST program provides a foundation to:
- connect all our efforts across the Shands system to achieve our short-term and long-term goals
- improve internal communications at the department level, as well as across the organization
- facilitate change in our organization
- create a culture of service excellence by encouraging customer-focused behaviors
that will improve our patients’ experience when they receive care at our Shands facilities
Customer Service Team
- Customer Service Teams across the system represent all our facilities and major programs.
- Team Leaders work with specially chosen groups of employees who use their expertise and
knowledge of the organization to focus on specific issues.
- There are teams focusing on these areas:
- Reward & Recognition
- Employee Engagement/Retention
- Physician Engagement
- Inpatient Satisfaction
- Outpatient Satisfaction
- Service Recovery
- Emergency Department (ED) Satisfaction
- Outpatient Satisfaction
- Each facility has an Initiative Champion who coordinates activities for their site.
More Information about the BEST Initiative
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