What are the Five Pillars?

Our organization’s goals now are organized under five main areas, which we call The Five Pillars of Excellence.

Focusing on the pillars helps us maintain balance on our journey to be the region’s healthcare leader.

We can organize all our activities by these pillars. Examples include:

Service

improving access to services and facilities, increasing patient satisfaction scores, enhancing referring physician satisfaction, focusing on customer service

People

increasing participation in the employee engagement survey, developing employee reward and recognition programs, improving communication at all levels, increasing employee recruitment and retention, and raising awareness about diversity

Quality

enhancing quality of care, increasing patient safety, preparing for JCAHO surveys and accreditation processes

Financial

generating revenues, making purchasing/materials management more efficient, expanding contracts with medical insurance companies, protecting legislative funding, focusing on development and fundraising

Growth

launching the new branding campaign, developing long-range plans for facilities, focusing on partnerships and affiliations, recruitment of medical staff